Privacy Policy

Privacy Policy for Cloud Nova Solutions

Effective Date: 01 January 2025

At Cloud Nova Solutions, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data when you interact with our website, Business AI Automation, or IT Management services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact Details: Name, email address, phone number, and mailing address.

Account Information: Username, password, and any details you provide when registering for an account.

Payment Information: Billing details for purchases or subscriptions.

b. Non-Personal Information

Technical Data: IP address, browser type, operating system, and access times.

Usage Data: Pages visited, links clicked, and other interactions with our website.

Cookies and Tracking Technologies: Information collected via cookies and similar tools to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our Business AI Automation and IT Management services.

Personalize your user experience.

Process transactions and send related communications.

Respond to inquiries and provide customer support.

Send promotional and marketing communications, with your consent.

Improve our website and services through analytics and feedback.

Comply with legal obligations and enforce our terms of service.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist with hosting, analytics, marketing, and other business operations.

Legal Authorities: When required by law or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

For Service Users: Data is retained for the duration of your engagement with us and as required by law.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.

Withdraw consent for processing your data.

Opt-out of marketing communications by following the unsubscribe instructions in our emails.

File a complaint with a data protection authority if you believe your privacy rights have been violated.

6. Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Children™s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cloud Nova Solutions

Email: contact@cloud-nova.co.uk | info@cloud-nova.co.uk

Phone: +44 7342395682 | +44 7488586773

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Cloud Nova Solutions with your information.